We want you to be 100% satisfied! We even hate to have to post a return/refund policy, but need to for those rare circumstances. Our signs are made with quality adhesives, and materials. In fact, all faceplate colors are cast into the material and NOT painted which assures color consistency and helps prevent fading, chipping and scratching. Materials for backers and accent pieces are also not painted, and are resistant to scratching, (although materials are scratch resistant, they are NOT scratch proof, so please treat your signs with care.)
Since we are so confident in our materials and craftsmanship, we guarantee that if your signs break, come apart or deteriorate, we will replace them for free, for a period of 1 year, provided we feel they have not been abused, mistreated, vandalized or improperly cleaned.
We will replace products that have been damaged during shipping, however you must contact us within 7 days of receiving your shipment. Often, we will issue a UPS call tag, whereupon UPS will pick up the damaged package. If this is the case, be sure to retain and save all original packaging. Please understand, that Awards USA is NOT responsible for damages by the carrier.....the carrier is! We will make every effort to ship back your merchandise in a timely manner, however we are not responsible for the cost of expedited shipping (i.e. - 2nd Day or Next Day delivery). The merchandise will be shipped the same way as originally ordered. Faster delivery requests, in these circumstances, will be paid for by the customer.
Most of our signs are custom, and because they are unique and customized in nature, we are unable to accept returns unless they are defective as determined by us. All shipping costs related to returning the product to the Manufacturer for inspection will be prepaid by the buyer. Shipping costs will be reimbursed/refunded if parts are determined to be defective. Shipping non-defective parts back to the Buyer will be paid by the Buyer. All expenses, losses in revenue, and labor charges arising or originating from the failure of defective parts will be borne by the Buyer.
Some items may be considered “Stock”. Stock items may be returned within 30 days for a full refund minus a 20% restock fee. Stock items would be considered standard restroom signs, and pictogram signs where no customization of text exits. Shipping costs for returns are the Purchaser's responsibility.
Any refunds will be issued on the original credit card used at the time of initial purchase.
We want you to be 100% satisfied, and if for any reason you are not happy with your products or services, we will attempt to resolve any issues to assure your complete satisfaction.
If the items in your order total $150 or more, your order ships FREE!
Certain Restrictions may apply.
FREE shipping is for UPS Ground services only.
Here are some things you should know about our shipping policies and Returns:
- We ship UPS Ground, UPS Next Day, UPS 2nd Day and UPS 3rd Day.
- We only ship inside the continental United States. We do NOT ship to Peurto Rico or Guam.
- UPS Ground Service can take from 1-7 days depending on your shipping destination address, (please allow time for this). Your shipment will typically come from Minnesota..........see the chart below.
- "Shipping days" does not include the day a package leaves the factory.
- UPS typically does not deliver on weekends or Holidays.
- UPS will not deliver to a PO Box address.
- UPS Ground Service is not a "guaranteed" service.
- Next Day deliveries require a signature upon delivery.
- Our FREE shipping offer is not available for Hawaii or Alaska, or for APO/FPO addresses, (or for some heavier items)
- Certain items cannot be shipped to APO/FPO addresses.
- Our responsibility for the shipment of merchandise ends when the carrier accepts the products.
When you add items to your cart, you can choose your shipping method, and get an estimate on freight costs. You can do this without proceeding to "check-out".